Service terms.

What is being supplied.

The agreed order or proposal states the business, customer enquiry route, business workspace, setup work, test, handover, ongoing care and any exclusions. Demonstration screens are examples. The approved written scope is the description of the service being bought.

Approval, price and payment.

No configured system work starts until the customer approves the written scope and price. Setup fees, deposits, recurring care, due dates and any third-party costs are stated before approval. Extra work is not added silently: a change that affects scope, price or delivery needs a further written agreement.

Setup and go-live.

The customer must provide accurate business details, services, people, vehicles, costs, selling rules and brand information. A system is only described as live after the agreed setup checks and end-to-end test are complete. The owner remains responsible for checking job facts, operational capacity and the final price before making a promise to a customer.

Accounts and acceptable use.

Owner access is for authorised people at the buying business. Passwords must be kept private and shared accounts should be avoided. The system must not be used for unlawful, harmful or misleading activity, to upload information that is not needed for the job, or to interfere with the service or another business's records.

Customer data and roles.

The removals business decides why and how its customer information is used and is normally the data controller. Where JCKCROWLEY hosts and handles that information only to provide the configured system, JCKCROWLEY acts as a processor on the business's documented instructions. The business keeps ownership and control of its submitted business and customer records.

Cloudflare, Supabase and Resend may be used as hosting, database, storage or email sub-processors. The business can request a reasonable export or deletion at handover or termination, subject to legal retention duties. Where required, fuller data-processing terms will form part of the approved order.

Availability, support and changes.

Reasonable care is taken to keep the service secure and available, but uninterrupted access cannot be guaranteed. Planned maintenance, provider outages, internet failures and urgent security work may affect availability. Ongoing care covers only what the approved order describes. New features, integrations and substantial workflow changes are separate work unless expressly included.

Ending the service.

Either side can end an ongoing arrangement in line with the notice stated in the approved order. Access may be suspended for non-payment, a serious security risk or material misuse after reasonable notice where circumstances allow. On ending, the business should request any required export before the agreed deletion date.

Responsibility and legal rights.

JCKCROWLEY is responsible for supplying the agreed service with reasonable care and skill. The system supports decisions but does not replace the operator's judgement about safety, access, staffing, vehicle suitability, regulatory duties or the final customer price. Nothing here excludes liability that cannot lawfully be excluded or restricts statutory rights that apply.

Questions and governing law.

Questions, support requests and legal notices can be sent to jack@jckcrowley.com. Unless the approved order says otherwise, these terms are governed by the laws of England and Wales and disputes are subject to its courts.